Q: How much do you charge for postage within Australia?
A: Our postage rates are based on actual cost as charged by Australia Post. Click here for a guide.
Q: Do you post items overseas?
A: Yes, we do and shipping cost is also based on actual cost as charged by Australia Post.
Q: Most on-line shops have automatic checkout facilities. How come you do not have an automatic checkout?
A: We do not have an automatic checkout facility because we charge postage cost or shipping cost in the case of international orders based on actual charges by Australia Post and this we could only determine once we have packed your ordered items. We do not want to make money out of charging excessive postage or shipping rates.
Also, we do not have credit card facility as a payment option. We only accept direct bank deposits, postal money orders or credit cards via paypal. This way, we are able to maintain our selling price at a minimum without passing on to you extra fees charged by credit card companies.
Even without an automatic checkout facility, we have been very consistent in processing orders within 24 hours of receipt of order email including order and payment confirmation and eventually posting more quick compared to other sites with automatic checkout facility. As long as all information we require in order to process your orders are provided as prompted in the order form, you can expect posting or shipping of your items within 24 hours upon receipt of payment.
Q: Are items displayed on your site readily available for posting or shipping once payment has been made?
A: Yes, they are. We do not display items as for sale unless we have them in stock. If a particular item is no longer available or out-of-stock we indicate this right above the item image as out-of-stock or no longer available. We have also added an option for you to notify us if you are interested on a particular item once they are available again. I maintain my own website so I try as much as possible to keep it updated.
Q: What is the condition of the craft books and magazines that you sell? Are they new?
A: Yes, all books are new. Magazines are also new unless indicated otherwise (i.e. second-hand). Craft magazines classified as second-hand are really like new magazines still as they have been used or browsed only once or twice. They are my personal copies and had been kept in close cabinets but from time to time I sell them to accommodate new ones. All patterns are still attached to the magazines where applicable or bonus sheets or pages still inserted.
Q: Who handmade or handmakes your products?
A: I handmade all products that I sell under the Soft Treasures' brand or Handmade Treasures. Heyboom products are handcrafted by my sister. For items requiring printing, I do my own printing using my old inkjet printer.
Q: Where do you get craft supplies from?
A: All books and magazines except Australian magazines which you can easily identify from the titles/descriptions are purchased directly from the US including fabrics, kits, patterns. D-I-Y inkjet products are from the US, badge-making supplies, candle supplies and doll-making supplies.
Q: Do you do customized products and/or customized inkjet printing?
A: Yes, we do. I charged $10.00 per printing which includes the actual inkjet fabric sheet use to print.
Q: How many images can you print in one injet fabric sheet?
A: You can have 1 large image about 6" x 10" in size or 2 postcard sizes. With these sizes, you get at least 1/4" seam allowances on all sides.
Q: Do you accept returns or exhanges. What is your store policy regarding returns and/or exchanges?
A: Please refer to our store terms and policies and conditions here regarding this matter.
If you have more questions to ask, please feel free to write.
